No warranty info for new HP computers

Question

The Asset Management module always used to contain warranty info, but now nothing shows up for new HP computers. Can this be fixed?

danielaharon · Accepted Answer

@dspidell

Unfortunately, the issue is not with the SWSD platform. The HP API that was used to pull warranty information, was unexpectedly deprecated by HP. There have been a number of requests by SolarWinds for HP to find a solution. There has been no alternative or ETA offered by HP to date. If possible, I would recommend that you contact your HP rep, to push for a solution.

Daniel