Error Viewing Brocade Fibre Switch

Running 9.5 SP1 with latest hotfix... We have a Brocade 200E fibre switch that all of a sudden I get an error when I try viewing the switch in the web interface. I get this error:

Orion Website Error
An error has occurred with the Orion website.

Additional Information
System.ArgumentException: Cannot parse a MAC address from string "3636333034".
   at SolarWinds.Orion.Web.DisplayTypes.MACAddress.FormatValue(String input)
   at SolarWinds.Orion.Web.DisplayTypes.MACAddress..ctor(String value)
   at SolarWinds.Orion.NPM.Web.Interface.get_MACAddress()
   at Orion_NetPerfMon_Resources_InterfaceDetails_InterfaceDetailsResource.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Accepted answers

All comments

Yann

Hi,

This is a known issue. The MAC address is 10 characters long instead of 12.

I would recommend you to check with Brocade if they have an update for their SNMP agent in order to return a 12 characters long MAC Address.

In parrallel please open support ticket and add the URL of this thread.

Thanks,

Yann

For internal folks: #12397

stewie

Hello

I have seen the problem here too however I previously evaluated NPM v9.1 and was sure I had stats from all fibre interfaces.

I have reinstalled 9.1(w/sp5) eval and sure enough, I have a pair of brocades, 1 with 10 character MACs, the other with 12.

In 9.1 both devices display correctly and all stats are seen across all interfaces.

In 9.5 I get the same error as above relating to the 10 character MAC address device.

But then this same device has all charts available within System Manager. Within the web interface resource "Current Percent Utilisation of Each Interface", Transmit and Receive percentages are displayed. Clicking on the nn% figure displayed takes me through to a Custom Chart resource with a stepped chart.

The mouse-over popup at each interface name is showing the expected Current Traffic etc.

The error relates only to trying to click through to the actual interface name for the full Interface Resource page.

So something has changed in how this happens between 9.1 and 9.5

stewie

evaluating NMP 9.5

bshopp

Yes, an Yann indicated, this is a known issue with 9.5 we are looking into

tmeyers

Hi,

I also have this issue, we do have an open ticket on it..... is there an estimated timeframe for the fix? I have a couple hundred Brocade ports I can't monitor at this point.......

Thanks!