ServiceNow Instance automatic status change

Dear all,

I have integrated solarwinds NPM and ServiceNow for Incident ticket creation. Some times what happens is when a big link goes down a bulk of alert is created and a bulk of incident is also created. After some time the ServiceNow instance changes the status to Restricted by System.

What i want is after the status is changed to Restricted by System wait for 10 minutes and then change the ServiceNow instance to Enabled so that i dont miss the incidents.

Any help would be appreciated.

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Alert

npm 12.4

restricted by system

incident

ServiceNow

servicenow community

Accepted answers

All comments

dsimpkins

You can increase the threshold in advanced settings but I also would love an auto reset after x period.

For now I have created an alert to look for a restricted state and if so send an email.

faizan_123

I have already increased the incident count to 200 and created an alert for service now instance change.

I am looking for some alternative fix

porourke

Sorry for replying to an old post, but can you provide details on how to alert when the plugin state changes to "Restricted by System".

That caught us recently and went undetected or a number of hours.

Thanks

TimWhite_LC2

Hi @faizan_123

Did you get an answer on how to change restricted by system back to enabled automatically after a period of time?

Also, you mention you were able to amend the flood threshold in Advanced Settings. I've not managed to locate this, could you point me at the location of these settings.

Thanks
Tim

faizan_123

Sorry for the very late reply, got hold of my account few days back.

Anyways i dont know if this is still relevent to you