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Solarwinds->ServiceNow integration is quite impressive. Here is my challenge and wondering if any had same and found a solution. When Solarwinds alert gets triggered and ServiceNow incident is in Resolved state. Incident gets re-opened as wanting, but is it possible to have Solarwinds clear the Assigned To field that was…
Dear all, I have integrated solarwinds NPM and ServiceNow for Incident ticket creation. Some times what happens is when a big link goes down a bulk of alert is created and a bulk of incident is also created. After some time the ServiceNow instance changes the status to Restricted by System. What i want is after the status…
Currently, our ServiceNow SolarWinds integration is functioning to an extent but there is one major issue with it. It changes State values in most cases as it should but I've been able to replicate our issue by doing the following I bring node down, creates an incident if there isn't one I bring Node back up, sets incident…
The only fields SolarWinds currently support are ‘choice’, ‘string’, ‘reference’, ‘journal_input’, ‘integer’, and ‘html’; and we need to be able to populate the following Service Now Fields when SolarWinds opens up an Incident: Watch list – for adding multiple users. Watch list groups – for adding multiple groups.
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