Solarwinds Alert integration App for Servicenow is it compatible for SNOW Istanbul version?

Hi,

We recently upgraded our Servicenow version from Helsinki to Istanbul and not able to see the app in the downloads, while we already downloaded it.

The integration was running perfectly fine with the Helsinki version. Can somebody help?

Thanks

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Accepted answers

LadaVarga

Hello,

Try it again please. We are already passed certification and we are compatible with Istanbul.

Lada

All comments

LadaVarga

Hello,

Try it again please. We are already passed certification and we are compatible with Istanbul.

Lada

abhishek2609

Hello Lada,

The integration is working as expected with Istanbul version. We are planing to upgrade it to Jakarta, can this upgrade may cause any issues with the already configured integration?

Abhishek

a933315

Hi Lada LadaVarga

Is Solarwinds App in servicenow store compatible with Jakarta version of ServiceNow ?. Can you please reply so that we will plan to integrate with Solawinds in another manner if Solarwinds app is not comptaible with Jakarta version of ServiceNow?.

Thank you,

Satish

LadaVarga

Hello,

We have already uploaded new SN app to Store, which should be compatible with Jakarta. We are waiting for certification/approvall process from ServiceNow side.

Lada

a933315

Hi LadaVarga,

Do you know by which date it can be approved and available in ServiceNow store to download and install ?. In My Project, I have a requirement to integrate ServiceNow with Solarwinds ?.

Thank you,

Satish

a933315

LadaVarga

I am waiting for your reply. any ETA for approval from ServiceNow ?.

Thank you,

Satish

a933315

abhishek2609

Have you upgraded your instance Jakarta ?. Is solarwinds app supporting well ?. Integration working fine ?.

Thank you,
Satish

abhishek2609

We upgraded to latest version of Service Now and the plugin is working fine for us, no issues observed till now.

Thanks

Abhishek

a933315

Hi LadaVarga,

I have installed the app in ServiceNow instance. When solarwinds sends alert to ServiceNow, It is creating Incident, But when it is acknowledged by Solarwinds, it is not getting closed. it is creating duplicate tickets and I shouldn't change any transform map that comes with the app. Please tell me how to fix this issue.

Thank you,

Satish

a933315

Hi abhishek2609,

I have installed the app and it creating incidents successfully from solarwinds. but it is not resolving the incidents when incident is acknolwedged by solarwinds and it is creating incidents for the same alert.

can you please help me how to fix it ?.

Thank you,

Satish