Due to organic growth of request types and custom fields, sometimes they appear out of order on a ticket as shown in the example below. It would be great to be able to set a priority order so that they appear on the request logically.

Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Can the order of custom fields be changed/prioritised?

Due to organic growth of request types and custom fields, sometimes they appear out of order on a ticket as shown in the example below.

Custom field example.jpg

It would be great to be able to set a priority order so that they appear on the request logically.

Find more posts tagged with

custom fields

priority order

Accepted answers

All comments

carmst

I've since found out that the order can be changed, but it's not intuitive or obvious. Priority is held within each custom field record. Reordering from the custom field list would be appreciated!

typhoon87

They can*ish You can change them by changing the option called "display order" in the setting for each custom field. However this changes it for that field globally there is no way to have it be higher on one request type but lower on another if you reuse a single custom field on more than one repuest type. Hence why I say ish.

carmst

Thank you, that's very helpful.