Is there a way to set the WHD system to automatically email me every time a tech I supervise creates a new ticket? I have set myself as the supervisor for all my techs.
You can create an Action Rule that will fire on ticket creation by a tech which will send you an email.
Processes>Action Rules>New:
Action Rule Info:
Rule Triggering>Evaluate criteria only when updated by a Tech
When criteria evaluation results in a match, apply action...only at ticket creation.
Criteria:
Tickets matching these conditions: Creator Tech is *name of tech*
Actions:
Send email
Unfortunately, you'd need to configure a rule for each tech.
Hope this helps.
Thanks! I totally forgot about action rules, figured it would be a general setting.
By the way, you can just create one rule and set ANY conditions for all your techs.
That's a better way. You can pick and choose if you've got numerous techs.
