How do I auto assign a ticket to include all techs in a group as assigned.

ddprice

I'm looking at trying to auto assign a ticket to assign to all techs (3) in a group so all the techs can see the open ticket then whoever completes the ticket can close it out.

amyd

If you go into settings\techs\tech groups, then select the group and go into the tech group levels and edit it you can set the "auto assign to" to NONE and then set the force email notification to "level techs"