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If you are new to SolarWinds products we've built some handy resources that provide you a quick reference on how to get started. These "New To" resource pages in the Success Center provide quick access to: * system requirements * installation instructions * configuration steps (Getting Started Guides) * SolarWinds Academy…
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Hello everyone, I am trying to import assets using a template downloaded from WHD in Excel format but I am having this error message: Can someone be kind to help java.lang.IllegalArgumentException: The header contains a duplicate entry: 'Purchase Date' in [Asset No., Asset Type, Manufacturer, Model, Version, Status, Serial…
Wish for Web Help Desk to have the following functionality: Would like the option to change WMI change port. Would like WHD to have a SolarWinds agent for assets just like in Orion
I am trying to close down our account and discontinue using Web Help Desk. Most of our users do not utilize this, including our actual helpdesk person. We have decided that it is prudent for us to discontinue this service.
In this article I have described how to identify/troubleshoot the WHD incoming mail First check if the E-mail account ID icon is green or red. If there is an issue in the connection to the email account icon will be red. Click on the problematic email ID and check if all the configurations are correct.…
After upgrading to version 12.7 some clients are not able to open their history tickets and the filters are not available, has anyone else has encounter this problem? Solarwinds recommendation was to repair the installation and reinstall it if the first option didn't work. I tried both and still have the problem.
I'm struggling determining the valid qualifier values for getting tickets in the REST API. Is there any documentation that describes these in more depth? The examples that are given in the Web Help Desk REST API Guide work fine however I can't really deduce how to query against other fields. For example, in our system I'm…
Using the popup menu type field, under options if I enter: phone, email The two fields will not show as two options under the popup menu, only as phone, email. What delimiter do I use to create multiple choices under the popup menu?
I was reading this guide 6 Free Help Desk software for Automating IT support and they have mentioned Solarwinds web help desk in the list too. They have mentioned the following features: * Intuitive Service request interface for users * Help desk performance reporting * Built-in knowledge base * LDAP synchronization and…
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