I would like to upload a list of holidays and even office closure so that Web Help Desk doesn't count those days as working 'business' days. Is there a way to do this?
I haven't seen anything more than just entering them into the Calendar. This would be a nice thing to have though.
Please add this as a Product Feature Request! Web Help Desk Feature Requests
Done. http://thwack.solarwinds.com/ideas/3566
Nice!
Michael Wilson
Director of IT Infrastructure
1-443-489-9020 direct
mwilson@SYNAGRO.com
Yeah, it is lacking some functionality I've seen in other ticketing systems, but overall it's a fairly robust program. There's a lot that it does well. I think this will just make it that much better. Glad you posted the original thread.
Next time please take an extra minute to search the existing enhancement requests first. I believe this is fairly similar to yours.http://thwack.solarwinds.com/ideas/2491
When a SW employee recommends posting something as a feature request, then I'm going to take that recommendation. If there is a similar request out there that's fine, they could have pointed that out as well
You are right -- that is the same request, however, for such a minor detail it's been in the queue since July 2013 and WHD is a pretty mature product in that it's been around for at least a decade.... That's a pretty long time for something like this.
That is a very good idea which I had also thought about and was going to raise as a idea, there is a button you can tick for vacation/holiday for a tech but nothing to be able to put it in advanced onto the calendar
Your find that the request he had asked for is actually slightly different, the original request was for changing working hours and putting in national holidays when the business is shut, the second request is for putting in techs holidays
By tech holidays do you mean vacations? The idea states "import a list of holidays into the calendar for WHD" that does not say anything about tech vacations. It mentions it would fix reporting but I am reading it as if they company is closed that day does not count as a day of the ticket being opened unless perhaps SLA mandates include holidays.
In addition the OP stated that I was correct and it is the same idea.
