Hi,
Does anyone out there know if it's possible to view the WSDL document for classes in the Web Help Desk API? I'm hoping to do something like the following:
localhost:8082/.../Tickets
Any help much appreciated.
All the best
Chris
your link is not working as it is looking for localhost.
Thanks for the quick response. Sorry, I should have made it clearer that it was just an example, it's not the actual URL I'm using (I replaced the real domain name with localhost). When I use the correct URL I get the following
We're sorry, an unexpected error occurred:
java.lang.NoSuchMethodException: com.macsdesign.whd.ui.DirectAction.TicketsAction()
I guess what I should have asked is has anyone successfully generated a WSDL file in Web Help Desk? If they have then it must be a problem with our setup.
Cheers.
The API is a failry new feature added somewhat late in the V11 (originally 10.2 beta) cycle and this function may not be avaiable. You might want to check out the API documentation here: http://www.webhelpdesk.com/api/
Thanks. Have been through all the docs and unfortunately there's nothing about WSDL. As it is built on WebObjects and I found 'WOGenerateWSDL=true' in catalina.out I was hopeful that I could access wsdl files.
Just an update on this. I contacted Solarwinds support and got the following disappointing answer:
I have discussed this with one of the principal developers of the product and the following is his answer to your original query:-
We don't provide a WSDL file, as the API is really a simple REST interface with support for JSON and XML. See Http://webhelpdesk.com/api for documentation. I think you will find the link he sent of interest but unfortunately it will not resolve what you wish to achieve.
