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Multiple Trigger Action capabilities based on criteria

bmoline

We would like to have the ability to do a different action based on a custom property or criteria. Example if Owner = Storage then send a Post, if Owner = Virtualization then create a ServiceNow Ticket. Or custom property Email =yes then email in addition to create a ticket.

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Alerts

Status: Active

Comments

planglois

It would be great, as you have to duplicate alarms and make different conditions on each. This is a pain to manage…

Deltona

You can do this today by chaining alerts together. For example, you can send a Syslog message to localhost and have one or more Log rules defined to listen for said Syslog then send a new alert to a specific destination. Depending on your requirements (payload, frequency, spedd etc.) you might even consider doing it through events.

bmoline

We are trying to avoid creating 2 separate alerts.

bmoline

We have 56 alerts that we want to send a POST if custom property = abc, else send a ServiceNow Ticket. Sounds like the only way around this is to create 56 more alerts and include that custom property in the Trigger action. That is additional overhead on the alerting engine to search for the same monitors. We looked at using the powershell action item to do this but then we would have to send the ServiceNow ticket via an API. Hoping Solarwinds can add this functionality to their Alert actions.