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Advice required please! We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments. Apart from setting them up with a guest account in our environment, does anyone…
When Completing the online form "Open a Support Case", add a field which allows the requester to input email addresses to be CC'd on all case notes/updates, just as the requester is emailed updates. Entered CC'd email addresses will receive all email updates as the case notes are updated, juts as the requester currently…
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