target computer keeps going to lock screen when connecting with dameware

This is starting to become a regular occurrence with our team when trying to provide remote support using Dameware. This is happening when connecting to Windows 10 Pro computers in an enterprise environment. Sometimes it is fixed by having the end user reboot their computers and then we can connect with no problem.

I've seen a couple of threads here with the same issue but there doesn't seem to be a solid solution listed in those threads. Our settings in windows allow remote connections.

Get Windows Lock Screen when I remote to a machine

Desktop goes to lock screen when I remote in and try to do anything

Thanks for any help or direction to resolve.

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donrobert5

Try clicking on send and enable RDP Session Switching.

derek.heid

Hi, thanks for the suggestion. We tried that just now but it didn't fix it. We still kept getting locked out immediately. We then rebooted the target computer and then were able to connect successfully.

donrobert5

Is it only happening to Windows 10 Machine? Is a a VM or a physical Wokrstation?

freyguy

Greetings,

I believe this is now fixed in the most recent version of Dameware (12.1.x). It is no longer "locking" the screen when "lock keyboard" is chosen for me.

FYI,