In the Feb update, there were 2 new features:
- A new way to manage email notifications in the Service Desk setup
- A new email notification for reminders for Ad-Hoc Tasks
The new notification for reminders for Ad-Hoc Tasks...needs work.
- The subject for every reminder notification is "Reminder: Due Task" - without the incident # or title or any other data....which makes looking for a specific reminder in my inbox difficult.
- Also, the actual text of the task isn't in the notification. If you have multiple tasks for an incident, you have no way of knowing what the reminder notification is for.
We should be able to fix this ourselves in the new Notifications section under Service Desk setup - but for some reason this notification isn't listed. Can it be added?
