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Task Options

On my wish list are more options with the task feature, like using Quick Ticket Option and set more ticket details on creation then available at the moment ( in the end all field available on ticket opening)

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Status: None

Comments

smithlc

I agree that more task options are needed. We have been trying to use the task functionality and have found a number of gaps.

Recap: We have a situation where our HR department sends us a notification when an employee is moving internally from one department to another. When this occurs, we have a number of things that need to happen that we would like associated tickets created for. The task functionality seems to come close but has gaps in accomplishing what is needed.

Desired Enhancements:

Would like to see a "Task" dropdown on the ticket form along with the "Bulk Action" dropdown so you can manually kick off a task rather than having to create a dedicated request type and associated action rule.
Would like to have the ticket used to kick off the task be considered the "parent" ticket and be linked to all the "child" tickets. The "parent" ticket should be listed on all the child "task tickets", and the "Task Tickets" section should appear on the "parent" ticket.
Would like to have various items in the "parent" ticket be able to be inherited by task tickets. - specifically the client, location, room, department and subject.
Would like to have task elements include all the options available for a bulk action, not the limited subset of fields currently available. If that is not possible, would like it to at least include a tech note option.