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User View for Open Tickets only

Customer is looking for a way to get their portal users to only see active tickets. Especially for a long history with a lot of tickets.
Currently tickets with small ticket count are showing on the bottom of the page while the closed tickets are over populating the top.

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Comments

havens1515

If you use the "My Requests" widget it should separate between "Active" and "Closed". My only complaint about it is that "Resolved" state is still considered "Active". Only "Closed" state is in the "Closed" view.

This is what it looks like on our portal