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Link a solution to a ticket based on the categorie

Hello,

I think it could help to have to opportunities to link an existing solution to a categorie in service desk.

Let me give you an exemple:

We are using a software called "Cargowise" with having somes trouble since few weeks now, we have found a solution to fix the problem but need to apply it manually on every user who have the issue.

I made a solution in service desk with all details to solve it, i would like it to appear as a solution everytime we received a ticket with a defined categorie.