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Allow automation to enter comment on ticket

I have an automation set in place to automatically close out a ticket and send out a notification email to our stores letting them know why their ticket was closed. These emails can easily be missed and they may go into the ticketing system to check on the status of their ticket only to see their ticket is closed with no notes. Is it possible to add an automation option to update with a comment on the ticket? Currently the drop downs do not allow this and has been confirmed by support.

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Comments

JDobbsy1987

I too would like this feature, as a workaround maybe, although i myself don't like this....

You could set the automation to update record and "Prepend" the "Description" with something that stands out maybe

dustabor

there are so many requests for this feature but each one only has about 10 votes, if we can get everyone to vote on one post we might get this feature. I've been upvoting everyone i see.