We recently migrated from WHD.
Agents are changing the 'assigned to' agent before posting comments, attaching related items, adding tasks, adding cc:, changing categories/sub-categories and changing the state.. The fact that these options are on separate tabs, agents are forgetting to go back to the 'Comments' tab to click [Post].
This allows the new assignee to start working in the ticket before receiving all information.
We need the ability to lock an incident when it is being updated by a user OR have all options on one page with the [Post] button.
