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Auto-assign Incident Tickets to the First Responder

Please create a Service Desk setting to where a 'New - Unassigned' ticket is auto-assigned to whoever is the first responder.

For example: we may receive a ticket from John Doe. One of my technicians responds to John that they have received the ticket. The ticket is then auto-assigned to that technician that made first contact with John in the ticket.

Thanks!

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Comments

havens1515

This is *almost* doable with automation rules. But selecting the commenter is not an option for "Assignee".