Reports that show calls closed under an hour?

general_moaning

Not sure if this has been asked before, so apologise if it has, but our Management Team have asked for reports showing the number of calls closed compared to our SLA's.

For example, calls closed within 1 hour (of being opened), 4 hours, 8 hours - we have looked at the reports available and they all seem to show averages of calls closed.  The report suggested to us to use 'Created/Resolved Trend' shows the number of calls closed at a certain hour of the day, but not how long each call took to close.

Some more detailed reports or ability to write custom reports would be really useful.

boohoobear

Agree, the majority of reports are averages, no real way to get a specific number, a report that shows the numbers of closed closed in a specific time frame, ie, withing an hour, within a day, are standard reports in other products and link directly to SLA, so why not in SolarWinds? I do find the whole reporting section of this product to be very confusing and not giving a direct result required.