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Analytic Report for how ticket was submitted

Looking to have a report set up or a way to make a custom report that will break down how tickets are submitted. Either via email, or portal so we can get information on if our end users are using the portal or just just email and compare the data

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submission types

Reporting

Status: None

Comments

havens1515

This is actually possible. I know because I have this report.

Go to Analytics -> Reports -> Incident Management and select "Incidents Volume Breakdown"
Click "Add Filter"
Select the "Parameters" tab
For "Group By", select "Origin"
Set the rest of the parameters and/or filers as you want

This report can be a bar graph or a pie chart, which is selectable in the top right. (It can only be a pie chart if you select "None" for "Stack By")

acarter90

Thank you so much! I'm just starting out coming from WHD to SWSD and I was looking for hours the other day!