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Snoozing an incident

It would be great if there was an easy way to snooze an incident.

For example, let's say someone needs access to an Exchange mailbox for a short time...After giving the access, having the ability to snooze the message for a determined amount of time so that it will pop back up automatically in (let's say) a week...

I know you can schedule things from the catalog, but that's pretty time intensive. I'm happy to explain this in more detail if needed.

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Comments

scsh4

I agree. We currently achieve this with a custom state labeled "Pending Action" so that we know while the request is complete, there is still follow-up work to be done on our Support Teams part. It's a work-around, at best.

tyler1

We use "Follow up" for a category, but when you get a list that's so long and you don't need to follow up for 30 days. Maybe it's something you need to reach out to an end user to make sure they still need specific access to close the loop...well, it shouldn't stay in a dash board, but shouldn't disappear and assume someone will change their filter to ever see it again.

tyler1

Don't forget to vote if you find this feature useful. I'm not sure how they categorize these items.