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Allow Admins ability to unlock users accounts

this seems like a simple enough request. I have been in situations where users urgently need to access their account but have to wait 30 mins for their account to unlock .

Sure a feature to allow admins and other licensed users unlock a users account would be beneficial

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Stonelaughter

I believe this is related not to SolarWinds Service Desk, but to Amazon Web Services; I asked for this a few years ago and my dim memory seems to recall a conversation which revealed that Admins cannot be allowed that level of access because it allows access to the underlying platform.