Ability to add descriptions for priority on the incidents creation page

Diksha.Verma

Customer would like to add description as per the priority selected by their customers, to make them aware of the priority's description or significance, on the incidents creation page/screen. 

Also, they would like the option to change the priority names especially the "critical" priority name.

jlittlespc

These are important features.  Seeing what the priority type description is, time associated with the priority type, and having the ability to change the priority type are critical to our business.  Even if it is just Client Admin that can change the priority type, someone other than a tech should be able to set this after the ticket is created.