Incident Management:
- SLAs (Assignment group based, custom SLAs, Business rules, Service windows)
Change Management:
- Restriction to modification of changes post CAB approval
- CAB meeting setup
- Change blackout window
Problem Management:
- Problem ticket approvals
- Problem with auto-creation setting based on Major incident
- RCA Reviewer and Approvals
- RCA deadline configurations
Service Request Fulfillment Forms: The following features need to be enabled:
- Radio button
- Multiple user look-up
- Multiple group creation
