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Once resolved, an email will be sent to the requester asking for the requester if the issue is resolved. If yes, a survey will be sent and the ticket will be closed.

Mary Genevieve Durango

Resolved

The tech has provided a solution and is waiting for the client to confirm the resolution.By default, when a tech changes a ticket status to Resolved, the client receives an email asking if the issue is resolved to their satisfaction. If the client clicks Yes, the ticket status changes to Closed. If the clients clicks No, the ticket status changes to Open.