Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Cease Group Assignment Notifications When Incidents Have an Individual Assignee

With the implementation of Group Assignments, we've noticed that ticket notifications have increased to for users. When an incident has an individual assignee and a group assignment, notifications are sent to the individual assignee as well as the group with the Group Assignment.

This results in an excessive number of notifications sent to users who are not likely to have a vested interest in the incident.

I'd like to ask for the outright removal or option to cease notifications to the Group assignee when an incident has an individual assignee.

Find more posts tagged with

Status: None

Comments

taharris

I hate to sound like a broken record - but it appears that when "group assignment" was added as a new feature - there was no thought given on how it would actually be used properly. Our technicians are completely overwhelmed now with notifications and the Group Assignment is more of a burden than a help at this point. The only way to change it is to manually remove it from every single service catalog item! This is why we need a Sandbox/Test Environment.