I would like to have the ability to designate agents to have some level of permission to modify the Home Page Portal along wth setting/enabling Annoucment Messages on a needed basis.
The problem I currently have is the Setup section is set to Read permissions to all agents, if i'm unavailable and we need to add any sort of communication in which we want our users to see before submitting the inicident ticket I can't get any of my agents to add/modify or enable/disable any of these two areas (Home Page Portal/Announcement Message), from what support told me is that the permission on the Setup section is either all or nothing.
In my case would I would like to continue to have agents have Read permissions to all areas under the Setup, but have the ability to give certain agents the Change permission to only the Global Settings section (preferably just the Annoucement Message/Portal Homepage Designer), this will allow me to have someone cover for me and have this capability in the event that I am unavailable.
