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Solution templates and descriptions when resolving an incident.

It would be useful to make it possible to create solution templates and descriptions when resolving an incident.

There are always standard responses when resolving typical incidents. For example: Access is granted, use the instructions, the equipment is sent, the cartridge is replaced, etc. I don't want to write and pick up words every time)

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Comments

caitken

@AlexRUS - Would this differ in some way from the ability to "Attach Existing Solution." We use Solutions with State: Internal for the sorts of "canned responses" you seem to be describing and it is effective enough for us.