At one time, if I posted a comment on a ticket the Incident list would not show a blue Comment indicator next to the comment count. Now when I post a comment, there is a blue bubble until I re-open the ticket... that does not make sense. If I posted the comment, then obviously I have read the comment (unless there is an epidemic of people posting random stuff without looking at what they are posting).
I posted the third comment on a ticket, and the bubble is blue!?
