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Due Date Notifications

oaceves2001

I'd like to receive an email notification of an upcoming due date. For example, if I set a due date of 1/30/21 for an incident, I'd like an email reminder the day before so it is on my radar. Ideally, I'd like to choose how far in advance I'd like to receive the notification.

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Comments

mpuskar

There is an automation rule that can be created on a time based condition.

If you set the amount to 1 day before due date / time you can have the action be to send an ad hoc notification to you which can include ticket number and title in the subject.