I can't easily attach a screen shot, so I'm not going to attach it. Forum engineers/moderators; usability is a thing, and I'm not impressed.
We are medium sized healthcare provider and after discussing internally, we'd really like the ability to rename or to add definitions to what each category means in the ticket priority drop down list. For example; some people what isn't a critical item as defined by the agency management might be flagged as critical. As an agency we defined what each of the ticket priority levels mean and we've communicated that internally (at least we tried) but to have that definition in the ticket so people can see it when they are filling out tickets.
