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Force Assignee to take action on email submissions

I have reporting issues due to employees not remembering to fill out the Category/Subcategory when email requests come in.

Portal incident requests have a required field for Category and Subcategory. However, when email requests come in data is very limited.

It would be nice to have an option that the assignee is forced to fill out the same required info Category/Subcategory/Site before allowing them to resolve/close the ticket.

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Comments

Lcogswell

I agree. It would be helpful if Subcategory was required to Resolve an Incident.