We created a custom survey and would like standard reporting for CSAT scores. 1) number of surveys per total incidents over a given time period. 2) count of service quality (5 star rating) - how many CSAT were 5, 4, 3, 2, 1 along with the comment field by rating. We currently are downloading the information and then doing pivot tables on these fields.
Also, the 75% customer satisfaction threshhold only works for out of the box surveys. would like it to apply to custom surveys too.
