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Turn on Out of Office for another Agent

tloukas

Use case: an unexpected absence causes the need for an agent's out of office to be set on their behalf.

I understand there is no mechanism to do this currently. It makes sense for an admin or a role permission to allow this functionality.

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tloukas

Well - never mind! Apparently, there is a way to do it after all. In the Admin panel, click on Users & Groups, click on the user > Actions > User Profile Settings. Voila!