I have four tech groups, all using WHD; they all have differing service level agreements with the business, as they are doing radically different work from each other.
What I would love is to be able to assign (and limit) Priority levels to either a Request Type, or to Tech Group (or both, in that order of importance).
Then, I can use Priority Alerting to control the service levels more effectively, and not have to worry about the wrong Priority Types being assigned to the tickets for a particular team.
