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When cc'ing is it possible to show the user's Site/Location in the list of names?

We have employees with the same name and we need to identify the correct one when we use cc: in Incidents. The 1000+ users in our list are not typically known to everyone by their email address, but by their location.

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Comments

pabely

This is a must and surprised this is not available currently. We have many customers with the SW WHD solution and are trying to get them to move to SWSD, within WHD this has been standard forever! How do SW expect WHD customers to migrate to SWSD when this is "again" a loss of functionality?

dthao

This is a problem when you try to @ mention a user in the comment section also. Users with the same name will show but there is no way to know who is who and you can't view the email address like you can when you add the user in the CC field.