Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Allow a normal Requester Supervisor to view their reports Incidents in Portal View

rmena

There isn't a way for a Requester Supervisor to view their direct reports submitted Incidents in Portal View

Find more posts tagged with

Requester

Status: None

Comments

lholtorf

Have suggested reports for Requesters. Many like to see all the request for the year or month to show the work or issues they have had and reported.

dickie

This is a huge issue for us, as well! @rmena our current work around, if you didn't know, is to have the requester CC their supervisor in the incident request, and have the agents check the CC and update it if the requester forgot to do it. Read permissions need to be scoped for CC'd. Not great, but it works.