Roles for Customer Satisfaction Survey

rtrujillo

Adding the ability to control who can see the Customer Satisfaction Survey results. Some managers prefer their staff not to see their surveys. Especially if a staff tries to call an end user to change their survey, which of course they cannot. We see the value of providing a survey and seeing the results, but the ability to restrict viewing the results per site and/or per user role would be beneficial for us as we have multiple service desk teams in our account. 

Thank you,
Racquel Trujillo
Program/Project Coordinator
Judicial Information Division (New Mexico)
Work Cell: 505-819-1899

kwasielewski

I agree with Racquel.  This should be hidden or given the option to hide in the settings for many reasons.  Users typically want their comments only shared with management and techs should see the comments as it can cause them to feel differently about the users.