Request types define what kind of problem the client is facing and what action needs to be taken. When a user opens a ticket, they should choose a type of request, but when you do the integration that is not automated. EX: I have problems with hardware and / or software, which are related to the alerts generated and these words create a new request type if I did not have an existing one. .
I want it implemented the option to integrate with SAM NPM and NCM or when creating a ticket based on the property of having a variable name (type name request)
