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Hide "On Hold" incidents

Greg121

It would be really useful to have option to hide all incidents which has "On Hold" status until it reaches set date.

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Comments

ChuckZane

I put a similar feature request in last May requesting all custom states have an option for a "hold until" or "follow-up" date. At this point, it's only had 9 up votes. You can build a ticket view to filter out/hide tickets of various states, but without a method to expire the hold state and bring it back into view we have to live with ticket clutter in our views or kept checking multiple ticket views every day to see which tickets need follow-up. Not ideal.

Greg121

That's a shame as this feature would be a great option to have