Please make time documentation option changes:
1. Have a setting in the Setup that makes TRACK TIME mandatory before resolving ticket.
When a ticket/incident/request is being RESOLVED, if the TOTAL TO DATE is equal to ZERO or empty, then have an error appear that says "Track Time field is required - please enter time worked on incident" or something (or even make that message customizable in settings).
2. AND/OR - have the RESOLUTION window that pops up also have a simplified TRACK TIME field on that window - where a technician can enter time as they resolve a ticket - That way, first-touch closures can have time documented also without having to do two or three more steps! (see screenshot)
