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Add a Separate Approval state

When handling an approval process, we use a State for "Pending Approval" and then once approved change it to "Approved" or "Declined". It's a way to communicate to our Requesters the status of their ticket. However, once someone starts working on the item, the ticket will lose its Approval State once it's "Assigned". It would be nice to be able to track the two statuses separately:

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Comments

MitchKiah

It would also be handy if it had separate permissions for manual change. For example, we have an issue where sometimes Approvers who are also Agents will just change the State to "Approved" instead of clicking on the actual Approval task.