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Desktop Notifications

I check the queue to check for newly assigned tickets from the help desk -- it would be very helpful if we could enable destkop notifications

so that if you are working on other things and can have destkop notifications alert to a newly assigned ticket

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Comments

i_like_eggs

a customer of ours uses the Notification tool from SolarWinds, simply updated the alert trigger with 'play a sound' and it will notify all users with the client installed. maybe you are looking for some other feature but this one does the job for them.

Play a sound when an alert is triggered in the Orion Platform (solarwinds.com)

cmiller2018

I added slack integration just so I can get notified of new tickets on our helpdesk channel.

If there was a notification within the browser that would be perfect.