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Widget alteration to accommodate 40 hour workweek vs 168 continuous hours elapsed (last 7 days)

Widgets have last 7 days selected as the timeframe.

The Average time to closure widget is added to the dashboard and the timeframe set for it is last 7 days, then it is calculating the average from looking at the time to closure (realtime) metric for incidents closed within the last 7 days (24 *7 = 168 hours).

This does not work for service desk that work standard 40 hour weeks (no weekend cases). I assumed the point of having working hours set in profile would account for this however, this is for SLA.

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Comments

havens1515

I've got a similar request in:

thwack.solarwinds.com/.../add-more-widget-filters-for-dates

hetadlock

Bump...also noting that there are 168 hours in 7 days. Why would my widget report up to 336 hours "in past seven days"
What is the point of setting service desk hours if you cannot manage your SLA hours?