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Disable Categories

Edomon13

No way to hide or disable categories/sub-categories.

I have no use of some categories anymore but deleting them deletes any historic connection to old tickets.

Please create an option to hide or disable them (similar to how you can archive custom states)

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Comments

johernandez

This would be very helpful...at the last school I worked at they had WHD and you could easily archive a request type. At my new school they have Service Desk and the only option I see is to delete. As the OP stated, I'd assume that deleting sub/categories would render the data from those previous tickets as useless. Is there another current solution I can use to disable/archive categories that are no longer needed/relevant?

cmiller2018

I agree this is very helpful to keep the data but not add any more into it.

Another reason is that we can have backend tickets just for tech. I do not want a school teacher selecting Server maintenance.

jlanaux

I agree. It seems as though web help desk has more features than service desk.

LukasW

This would be great.

A way to revive or restore categories/subcategories. Also, a location to see what has been deleted in the past or disabled rather than delete. (From what I have found, right now the only way to see past deleted is by going to filters in an incident view)