Case #438859
Hello,
I have recently worked with SolarWinds support on the above mentioned case number. I am trying to get the VNC connection to Linux clients working with the new DameWare MRC 9 to no avail. The setup guide on the SolarWinds site using the GNOME Remote Desktop software did not work for us either, which is still under review in my active case, however, I was informed that the VNC client will not work over a tunneled SSH connection because of the lack of encryption options in the software. Being a system administrator in the environment that I am in (military installation), required security is everything, and I would like to formally request that encryption options and SSH be added to allow the use of a secure connection to Linux desktops.
One other thing that I was really disapointed in (which was actually the thing I was looking forward to the most in all the hype built about MRC 9 and Linux clients) was the implementation of the VNC connection to MRC 9. With Windows, if a target client does not have the MRC client software installed, MRC will detect this and ask if you would like to install/upgrade the agent version on the client, making deployment simple and easy. This is not so for the Linux clients, and although I know this would be a lot of extra programming and linking, unless MRC would compile software from source for its intended destination, I think that added feature would mean wonders to System Administrators, if they had an easy way to just type in the connection details for a target Linux machine, just like Windows, and have MRC deploy client agents if there are none found on the target, or upgrade existing ones.
Thank you,
Mark
