Currently all filters when you add an attribute are AND statements. Whatever attribute you put in the view has to meet all the criteria. I would like there to be an option for OR. We have a lot of categories and some agents only work certain categories. Having the ability to make their view in the dashboard and in incidents see a specific category OR any tickets that are assigned to their group.
Right now if we choose one or the other they can possibly filter out tickets they need to work. It is possible in our world a category wont change but which group that actively needs to work the ticket will.
Example view would be edit view to show category = category1 OR assigned to = Group1. This would then show all tickets that have category1 or assigned to the group1 group. right now if we use an and statement and the category is set to category = category2 and assigned to =group1 it wouldn't show in group1's queue.
